We now give 24x7 support to all our customers, affiliates and distributors - through e-mails, live help and chat.
Sending e-mail is ALWAYS the preferred and most effective way to receive technical assistance. Please be aware that although our offices are staffed 24 hours a day, support representatives during certain shifts may not be able to instantly deal with your situation/request. For your support related problems, you can e-mail us at
Contact Center.
We provide a Live Help support for our customers. In every page of our website, you can see the Live Help link as:
Click the Online/Offline string to open the LiveHelp, if it views Offline, you can send an email to us with your questions by clicking it.
If you don't have MSN Messenger installed in your system, please download it at:
If you don't have Google Talk installed in your system, please download it at:
Easy steps to start chatting:
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Log on to above chat applications. |
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Google Talk users add "idelivehelp@google.com" and MSN Messenger users add "livehelp@idataexpress.com" to your contacts list. |
Here are some many documents which help you use our products better, some of them are experience of email delivery and internet using. We hope that they are helpful for you.
Here you can tell us your questions, suggestions comments, we will relay you ASAP.
If you lost license of our software products that you purchased, or have not received the new license after we announce new version, please give us the information about your Order, we will find you information in our Customer Database and make the license for you.
For the Across-Mail Service customers, if you forget password, please
click here to get back it.
